*This section does not apply to topsOrtho customers*
Enhancements
RhinoCall
Check out our exciting new enhancements to our newest feature RhinoCall :
Call Forwarding :
Rhinogram has updated the mobile workflow to place an outgoing call from the member's device to a designated Bandwidth number.
In the Rhinogram app, members will be able to enter what they would like the callback number to be in the “Your Phone Number” field.
The call will be actually made from the number in the “From” field but will display as the number in the “Your Phone Number” field.
Default Number Format Issue :
On the Rhinogram mobile application, in order to improve unnecessary connections, members will not be able to make a call if the “Your Mobile Number” field is blank or in an incorrect format.
If Your Mobile Number is filled in with what looks like a correct number, then “call” will be clickable and change to green.
If Your Mobile Number is blank, then the “call” option will be grayed out.
Capturing Call Status :
When a call is ended, members will see a small window with a dropdown to capture a quick log action.
If “Submit” is selected, Rhinogram will collect one of the below actions when selected:
Connected
Left Voice Message
No Answer
Rhinogram now has a new version of the app available in the ios and Android stores.
Rhinogram is now offering an option for displaying completed forms that are created via PDF import in either the existing online form view or in a new ‘overlay’ view.
Existing forms will maintain their current ‘online’ view display, but it is possible to change this setting to the overlay view, if desired.
RhinoForm admin Members will have the ability to switch to a different form display option while editing or creating in the ‘settings’ section at the top of the form page.
The experience for the patient will remain the same. It is only when a patient submits the form, the selected display setting will be applied.
As a member :
When creating a new form template we can now show the ‘Form Submission Display’ option if the member selects the pdf type.
(If started from scratch then the Form Submission Display option is not visible)
By default ‘Online Form’ is selected for new and existing forms.
The RhinoForms Admin has the ability to switch between the form options while editing or creating the document. (This option can be utilized after the form has been published, but editing the current form)
When a patient submits the form , whichever display setting the form template is set to will be applicable.
*Please note: When utilizing the overlay option, please verify the answers are overlaid over the correction area of the original form.*
Rhinogram has added a volume control for iOS users on RhinoVideo. Members who are iOS users will have the option to adjust their volume within Safari.
Integrations
Cloud9 Daytime Sync
Exciting News ! The Rhinogram/Cloud9 integration is now set up for daytime sync. This means that appointment data will now refresh every 15 minutes.
Platform
Non-Textable Numbers
When receiving an error that a phone number is not textable, Rhinogram will save that information and warn the member about sending messages to that phone number.
Members will be able to unblock the number if they confirm that the number is an actual number and will be able to retry sending the message.
For more information on Non-Textable Numbers, click here :
Januari Paul
Welcome to Rhinogram V 3.6.4
Table of Contents
Organizations
Rhinocall Enhancements
Smart Form
iOS users: Volume control in Safari
Integrated Organizations
Cloud9 Daytime Sync
Platform
Non Textable Numbers
*This section does not apply to topsOrtho customers*
Enhancements
RhinoCall
Check out our exciting new enhancements to our newest feature RhinoCall :
Call Forwarding :
Rhinogram has updated the mobile workflow to place an outgoing call from the member's device to a designated Bandwidth number.
In the Rhinogram app, members will be able to enter what they would like the callback number to be in the “Your Phone Number” field.
The call will be actually made from the number in the “From” field but will display as the number in the “Your Phone Number” field.
Default Number Format Issue :
On the Rhinogram mobile application, in order to improve unnecessary connections, members will not be able to make a call if the “Your Mobile Number” field is blank or in an incorrect format.
If Your Mobile Number is filled in with what looks like a correct number, then “call” will be clickable and change to green.
If Your Mobile Number is blank, then the “call” option will be grayed out.
Capturing Call Status :
When a call is ended, members will see a small window with a dropdown to capture a quick log action.
If “Submit” is selected, Rhinogram will collect one of the below actions when selected:
Connected
Left Voice Message
No Answer
Rhinogram now has a new version of the app available in the ios and Android stores.
For more information on RhinoCall, click here :
https://rhinogram.freshdesk.com/a/solutions/articles/36000327971
Smart Form
Rhinogram is now offering an option for displaying completed forms that are created via PDF import in either the existing online form view or in a new ‘overlay’ view.
Existing forms will maintain their current ‘online’ view display, but it is possible to change this setting to the overlay view, if desired.
RhinoForm admin Members will have the ability to switch to a different form display option while editing or creating in the ‘settings’ section at the top of the form page.
The experience for the patient will remain the same. It is only when a patient submits the form, the selected display setting will be applied.
As a member :
When creating a new form template we can now show the ‘Form Submission Display’ option if the member selects the pdf type.
(If started from scratch then the Form Submission Display option is not visible)
By default ‘Online Form’ is selected for new and existing forms.
The RhinoForms Admin has the ability to switch between the form options while editing or creating the document. (This option can be utilized after the form has been published, but editing the current form)
When a patient submits the form , whichever display setting the form template is set to will be applicable.
*Please note: When utilizing the overlay option, please verify the answers are overlaid over the correction area of the original form.*
Form Settings :
For more information on Smart Forms, click here :
https://rhinogram.freshdesk.com/support/solutions/articles/36000277783-rhinoforms-builder
*This section applies to ALL users*
iOS Users : Volume Control in Safari
Rhinogram has added a volume control for iOS users on RhinoVideo. Members who are iOS users will have the option to adjust their volume within Safari.
Integrations
Cloud9 Daytime Sync
Exciting News ! The Rhinogram/Cloud9 integration is now set up for daytime sync. This means that appointment data will now refresh every 15 minutes.
Platform
Non-Textable Numbers
When receiving an error that a phone number is not textable, Rhinogram will save that information and warn the member about sending messages to that phone number.
For more information on Non-Textable Numbers, click here :
https://rhinogram.freshdesk.com/support/solutions/articles/36000359909-non-textable-numbers