Many of you are using Rhinogram's Rhinoblast feature (This is great news!) We wanted to make you aware of an issue with most cell phone providers/carriers that could prevent blast messages from getting to your patients.
Due to an increase in text blasts from companies worldwide, carriers have added more Security to help eliminate malicious texts from getting through on their network.
To help prevent messages from failing, we recommend using a "Variable" in the text message that will make the message unique.
Here is a simple example:
BAD:
Thank you for checking in! Please remain in your car until we are ready for you inside.
GOOD:
Thank you Sally for checking in! Please remain in your car until we are ready for you inside.
Adding the "FirstName" variable to the template you use (Sally is the patients first name in the GOOD example above) or simply typing the patient's name so that the message appears "unique" can help prevent this issue.
Now Introducing Rhinogram v3.5.5
Coming Soon!
*If you or someone at your practice is interested in learning more about the beta feature listed below, feel free to reach out to success@rhinogram.com.
Table of Contents
Team vs. Patient Messages and Mobile Access Permissions
Organization Preference for Conversation Assignments BETA
New Permissions available within Roles
Currently all members with the designated “Member” role can access both patient messages and team messages.
Rhinogram is giving you more flexibility by allowing administrators to choose what permissions a new role will have access to: Team messages, Patient messages or Both.
Note:Existing Roles will not be impacted by this permission by default. Rhinogram default roles will remain unchanged so any user with “Member” Role will gain access to both patient and team messages.
Within Roles, a new permission has been added labeled Team Conversations.
The Team Conversations Permission will be applicable to both Direct and Group Team Conversations, and these options will include:
View: Only allows the member to view/read team conversations.
Edit: allows the member to send team messages and/or create new team groups on the fly. Please Note: Members MUST have both View and Edit access in order to view and send team messages.
In Addition, Contacts and Conversations has been renamed to Contacts & Patient Conversations.
To access both patient and team messages, a member would need both permissions enabled. To only give access to one or the other message section, enable the appropriate section and the other section will be hidden for the logged in user.
Member with ONLY Contacts & Patient Conversations:
Note:Team Messages no longer displays.
Member with ONLY Team Conversations:
Note:Patient Messages no longer displays.
Further, we have added a mobile accessibility permission for Contacts and Patient Conversations and Team Chat located within Roles to help determine if the given role needs access to Patient and/or Team Messages from their mobile device.
If disabled, a member will not be able to access the respective Team or Contact and Patient Conversations on their mobile devices. This is true when using the Rhinogram Mobile app or trying to access Rhinogram via a browser while on a mobile device.
In addition, mobile push notifications for that member will be disabled.
We have optimized your experience with Appointment Reminders and RhinoBlasts.
Rhinogram will send only ONE text message to a given contact should the same phone number be listed twice on a contact’s profile. (i.e. Sally Smith has the same number listed as their home and cell number within Rhinogram.)
Important Note to Remember:
If multiple contacts are associated with the same phone number, only one message will be sent. The message will be ONLY sent to the contact that owns the phone number (determined by Phone Ownership).
Integration Enhancements
The enhancements for this release include:
OpenDental
OpenDental is our newest added direct integration. If you are an OpenDental user, contact us to find out more!
Saved Content Write-Back for Athena - Coming Soon!
Attention all Athena Users, we will be able to support pushing saved content back to the patient’s chart within Athena. We are actively testing with Athena. Stay tuned for more information.
Organization Preference for Conversation Assignments - BETA
Great news! We have added an additional configuration option for managing assignments. The Conversation Assignment option allows for conversations that are initiated from a group to be automatically assigned to that group, when enabled.
By default, this preference will be off for all Rhinogram customers so no workflow changes until you are ready.
When this option is enabled, we will no longer display the outbound message in the list view of the default route for the channel. Instead, the conversation will be automatically assigned to the group it originated from, thus saving time for the organization.
Here’s an example:
Organization has a Front Desk and Clinical Inbox.
Clinical team wants to initiate an outbound message to the contact.
From the clinical inbox, a clinical staff member selects the + sign and finds the contact and sends a text message. Currently, that message can be found in the default inbox for the channel (or phone number) the text was sent from.
If this preference is toggled ON, the message would remain in the Clinical inbox (versus landing in the default inbox and then having to assign the message to the Clinical inbox to be monitored).
How to enable:
Under Settings, Navigate to Preferences, Messaging Options and slide the option to ON. Don’t forget to save your changes.
Mandy Hancock
RhinoBlast Users - Please Read!!!
Many of you are using Rhinogram's Rhinoblast feature (This is great news!) We wanted to make you aware of an issue with most cell phone providers/carriers that could prevent blast messages from getting to your patients.
Due to an increase in text blasts from companies worldwide, carriers have added more Security to help eliminate malicious texts from getting through on their network.
To help prevent messages from failing, we recommend using a "Variable" in the text message that will make the message unique.
Here is a simple example:
BAD:
Thank you for checking in! Please remain in your car until we are ready for you inside.
GOOD:
Thank you Sally for checking in! Please remain in your car until we are ready for you inside.
Adding the "FirstName" variable to the template you use (Sally is the patients first name in the GOOD example above) or simply typing the patient's name so that the message appears "unique" can help prevent this issue.
Now Introducing Rhinogram v3.5.5
Coming Soon!
*If you or someone at your practice is interested in learning more about the beta feature listed below, feel free to reach out to success@rhinogram.com.
Table of Contents
Team vs. Patient Messages and Mobile Access Permissions
Appointment Reminders and/or RhinoBlast: Ignore Duplicate Phone Numbers
Integrations
Organization Preference for Conversation Assignments BETA
New Permissions available within Roles
Currently all members with the designated “Member” role can access both patient messages and team messages.
Rhinogram is giving you more flexibility by allowing administrators to choose what permissions a new role will have access to: Team messages, Patient messages or Both.
Note: Existing Roles will not be impacted by this permission by default. Rhinogram default roles will remain unchanged so any user with “Member” Role will gain access to both patient and team messages.
Within Roles, a new permission has been added labeled Team Conversations.
The Team Conversations Permission will be applicable to both Direct and Group Team Conversations, and these options will include:
View: Only allows the member to view/read team conversations.
Edit: allows the member to send team messages and/or create new team groups on the fly. Please Note: Members MUST have both View and Edit access in order to view and send team messages.
In Addition, Contacts and Conversations has been renamed to Contacts & Patient Conversations.
To access both patient and team messages, a member would need both permissions enabled. To only give access to one or the other message section, enable the appropriate section and the other section will be hidden for the logged in user.
Member with ONLY Contacts & Patient Conversations:
Note: Team Messages no longer displays.
Member with ONLY Team Conversations:
Note: Patient Messages no longer displays.
Further, we have added a mobile accessibility permission for Contacts and Patient Conversations and Team Chat located within Roles to help determine if the given role needs access to Patient and/or Team Messages from their mobile device.
If disabled, a member will not be able to access the respective Team or Contact and Patient Conversations on their mobile devices. This is true when using the Rhinogram Mobile app or trying to access Rhinogram via a browser while on a mobile device.
In addition, mobile push notifications for that member will be disabled.
Appointment Reminders and/or RhinoBlast: Ignore Duplicate Phone Numbers
Customer Requested Feature Alert!
We have optimized your experience with Appointment Reminders and RhinoBlasts.
Rhinogram will send only ONE text message to a given contact should the same phone number be listed twice on a contact’s profile. (i.e. Sally Smith has the same number listed as their home and cell number within Rhinogram.)
Important Note to Remember:
If multiple contacts are associated with the same phone number, only one message will be sent. The message will be ONLY sent to the contact that owns the phone number (determined by Phone Ownership).
Integration Enhancements
The enhancements for this release include:
OpenDental
OpenDental is our newest added direct integration. If you are an OpenDental user, contact us to find out more!
Saved Content Write-Back for Athena - Coming Soon!
Attention all Athena Users, we will be able to support pushing saved content back to the patient’s chart within Athena. We are actively testing with Athena. Stay tuned for more information.
Organization Preference for Conversation Assignments - BETA
Great news! We have added an additional configuration option for managing assignments. The Conversation Assignment option allows for conversations that are initiated from a group to be automatically assigned to that group, when enabled.
By default, this preference will be off for all Rhinogram customers so no workflow changes until you are ready.
When this option is enabled, we will no longer display the outbound message in the list view of the default route for the channel. Instead, the conversation will be automatically assigned to the group it originated from, thus saving time for the organization.
Here’s an example:
Organization has a Front Desk and Clinical Inbox.
Clinical team wants to initiate an outbound message to the contact.
From the clinical inbox, a clinical staff member selects the + sign and finds the contact and sends a text message. Currently, that message can be found in the default inbox for the channel (or phone number) the text was sent from.
If this preference is toggled ON, the message would remain in the Clinical inbox (versus landing in the default inbox and then having to assign the message to the Clinical inbox to be monitored).
How to enable:
Under Settings, Navigate to Preferences, Messaging Options and slide the option to ON. Don’t forget to save your changes.