Rhinogram has updated the Conversation Activity page to give Admins more control over the messaging workflow.
Table of Contents
Platform
Conversation Activity Update
Integrated Organizations
Appointment Reminder Preference Update
This feature is for ALL Organizations
Conversation Activity Update
In addition to Admins having the ability to close a conversation that is assigned to a group or an individual member in the Conversation Activity under the Analytics Dashboard, they now have the ability to reassign the conversation elsewhere using the lightning bolt icon if they do not wish to close the conversation.
This feature is for Integrated Organizations Only (excluding topsOrtho Integrations)
Appointment Reminder Preference Update
Under Organization Preferences, Admins will now have the ability to choose from these 2 options for their organization’s reminders. When an appointment is created or rescheduled after any appointment reminder messages are scheduled to send:
Send Only Appointment Created Message, No Appointment Reminder Messages
Send All, Appointment Created Message, and All Appointment Reminder Messages (DEFAULT)
Example: An organization has an Appointment Reminder Campaign set up to send the Appointment Created Message, and Appointment Reminders at 72 hours and 24 hours.. If an appointment is booked less than 72 hours ahead of the appointment date, only the Appointment Created Message will be sent if the Send Only Appointment Created Message option is selected.
Note: If the Send Only Appointment Created Message option is selected, and an appointment reminder campaign does not have the Appointment Created Message enabled, no message at all will go out for an appointment created or rescheduled after the appointment reminders are scheduled to send.
Januari Paul
Welcome to Rhinogram v3.22
Rhinogram has updated the Conversation Activity page to give Admins more control over the messaging workflow.
Table of Contents
Platform
Conversation Activity Update
Integrated Organizations
Appointment Reminder Preference Update
This feature is for ALL Organizations
Conversation Activity Update
In addition to Admins having the ability to close a conversation that is assigned to a group or an individual member in the Conversation Activity under the Analytics Dashboard, they now have the ability to reassign the conversation elsewhere using the lightning bolt icon if they do not wish to close the conversation.
This feature is for Integrated Organizations Only (excluding topsOrtho Integrations)
Appointment Reminder Preference Update
Under Organization Preferences, Admins will now have the ability to choose from these 2 options for their organization’s reminders. When an appointment is created or rescheduled after any appointment reminder messages are scheduled to send:
Send Only Appointment Created Message, No Appointment Reminder Messages
Send All, Appointment Created Message, and All Appointment Reminder Messages (DEFAULT)
Example: An organization has an Appointment Reminder Campaign set up to send the Appointment Created Message, and Appointment Reminders at 72 hours and 24 hours.. If an appointment is booked less than 72 hours ahead of the appointment date, only the Appointment Created Message will be sent if the Send Only Appointment Created Message option is selected.
Note: If the Send Only Appointment Created Message option is selected, and an appointment reminder campaign does not have the Appointment Created Message enabled, no message at all will go out for an appointment created or rescheduled after the appointment reminders are scheduled to send.