Important Note: In order to initiate Rhinogram's Facebook integration, you must be both an Administrative Member of Rhinogram for your organization as well as an Administrator of the Facebook Business Page you'd like to connect (not business manager or ad manage, but the page itself.)
First, login to Rhinogram and navigate to Settings in the lower left corner of the page, select Channels.
Click the green plus sign in the upper right hand corner of the page in order to add a new Channel.
A window will open asking you which type of Channel you'd like to add.
Select Facebook and then you'll be presented with the option to Connect To Facebook as shown below.
Once you've click Connect To Facebook you may need to login to your Facebook account. Make sure you're logging into the account that administrates the Facebook Business Page you'd like to connect. If you're already logged in, then you'll be presented with all of the Business Pages you Administrate.
Select the page you'd like to connect and then scroll down to complete your Channel Setup.
First, name the Channel. This must be a different name than the one you use for any of your other Channels. We recommend using something like 'Your Practice's Facebook.' You can also add a purpose, but this step is optional. Then, you'll want to select your primary timezone.
In the next section you'll be asked to Route your Channel. This is where you will determine where all of the inbound messages to your Facebook Business page will end up. You can select an existing group or member.
Finally click Create Channel and your new Facebook Integration will be saved. Once the Facebook Channel is created you can go back in to edit the Channel and add an auto-response and office hours like you would for any other Channel.
Once you have set up the Facebook Channel integration within Rhinogram, you'll need to configure your Facebook Page Account Settings to support Rhinogram being the Primary Receiver of your Facebook Messages. Click here to learn how to configure it.