Messages

Failed Message(s) or Inability to Initiate a Message
How do I know when a message fails? Within the conversation thread, if the message fails to send, a Failed status message will appear in Red font as sho...
Fri, 9 Jun, 2023 at 7:18 AM
Why Didn't I Get My Patients Text Message?
There are many reasons that you might not have received your patient's inbound text message. Even when a message seems to have been delivered, there cou...
Fri, 4 Oct, 2019 at 11:00 AM
Duplicate Messages
When duplicate messages are appearing in Rhinogram it's caused by the carrier (AT&T, Verizon) Rhinogram is attempting to interface with. When your d...
Fri, 24 Jul, 2020 at 8:32 AM
SMS Spoofing/Spam
What is SMS Spoofing? SMS spoofing is a technique/activity in which people replace or alter the originating mobile number (Sender ID) of a text message [se...
Tue, 22 Sep, 2020 at 4:58 PM