Why are my notifications not working while using Internet Explorer?
Internet Explorer does not support Rhinogram's desktop notifications. If you are using this browser and are currently wondering how you can still receive notifications, we suggest downloading the mobile application on your smartphone. The Rhinogram application will notify you according to your mobile phone's notification settings. If you have the ability to download a different browser to your desktop, there are multiple other options that support the desktop notifications for Rhinogram.
What browsers can I use instead of IE to receive these types of notifications?
Google Chrome
FireFox
Safari
Opera
Why are my desktop notifications still not working?
After you have already enabled all notifications in your profile's preferences and also allowed them on your browser, you may need to take a couple of extra steps to ensure success.
-If you need to know how to enable all notifications in Rhinogram please visit:
https://rhinogram.freshdesk.com/en/support/solutions/articles/36000073069-notifications
Below are the steps to ensure you have allowed the browser to access these notifications on a mac based computer. We have provided step by step instructions for Firefox, Google Chrome, and Safari.
Note: Desktop notifications are not displayed when Rhinogram is the active browser tab. Minimize your browser or switch to another (non-Rhinogram) tab while testing.
Firefox Desktop
In Rhinogram, navigate to the “Preferences” page.
Click the
icon to the left of Rhinogram’s URL.
If “Send Notifications” is set to “Allowed” under “Permissions”, click the “X” to remove this permission.
On the same modal, click the > button and then click “More Information”.
On the dialog that opens, click the “Security” tab. Click the “Clear Cookies and Site Data” button. Click the “Remove” button on the dialog that opens. Close this dialog.
Reload the Rhinogram website. You should now be signed out. Enter your login credentials and sign in.
Go back to your “Preferences” page and click the “Use recommended settings for all notifications” link. Click the “Update Preferences” button.
A popup should appear in the top, left corner asking if you would like to Allow Notifications. Click the “Allow Notifications” button.
Chrome Desktop
Go to Preferences and Toggle all notifications Off and Save.
Make Sure “Notification Settings are currently disabled for this web browser” is showing at this state.
Click the icon next to the site. Make sure Notifications says Use global default (Ask). If you don’t see this -- move on to the next step.
Clear site data - On this same panel click “Show cookies and site data” (Windows) or # in use” (Mac).
Select all the entries at once and click “Remove”. No entries should be left.
Logout and close tabs and browsers pointing to Rhinogram.
Open Chrome back up and log into app.rhinogram.com
Go to your Preferences page and Toggle On Desktop Notifications and click Save Changes.
This should trigger the notification question to appear in the top left corner of your browser requesting to “Show Notifications”. You should click Allow.
Save Changes one more time.
Safari (Mac OS X Desktop)
Go to Preferences and Toggle all notifications Off and Save.
Make Sure “Notification Settings are currently disabled for this web browser” is showing at this state.
On the top menu bar, go to Safari -> Preferences -> Notifications and remove Rhinogram’s entry.
Then in the same preferences dialog, go to the Privacy tab and click Manage Website Data. Click Remove All. Then Click Done.
Now refresh the website. Logout and close your browser.
Open up Safari and log back into app.rhinogram.com
Go to your Preferences page.
Toggle On Desktop Notifications and Click Save Changes. This should trigger the Notifications Request Pop-up. Click Allow and Save Changes again.
Are your notifications still not working?
The last way to troubleshoot your desktop notifications would be to asses your current firewall. We have had times where office's have a very strong firewall installed and this prevents our notifications from coming through. We advise you to contact your technically support team and have them white list Rhinogram to allow these to come through. This process might take a bit longer to resolve. If you need further assistance with this situation, please reach out to us directly.