What is an out of office message?

An Out of Office message is an automated message you can send to your customers through Rhinogram alerting them to when you’ll be closed for business. This is available under Organization settings. Any Member with Administrative permissions can set an out of office event and message. 


How do I set an Out of Office event?

1. To set an Out of Office event, go to Settings and select 'Out of Office'



2. The Out of Office settings page displays your current events and also allows you to create new ones. To create a new event, select the green plus symbol in the upper right hand corner. You now have the ability to start customizing your new event.



3. Once you have given the event a title and customized your automated message, you will proceed to select your desired dates. You have the option to break down the time frame to hours or select the entire day. 


4. After you are satisfied with your decisions, select which channels you would like the event to apply to. This is an important step to ensure the automated response is triggered for every message being sent in through all channels in which the event applies to. 


5. Select create event at the bottom of the page to save your Out of Office event. 


Who can set-up an Out of Office event?

Only Members within the organization can set-up an Out of Office message. All Members will be able to see the list of Out of Office messages.


What happens if there are Availability Hours set-up to a channel or Group and an Out of Office event is created for that channel?

During the period the Out of Office event covers, this message and time frame will override the hours and message assigned to that channel or Group. Essentially no matter what you've setup for any channel, group or member, the out of office response takes precedence so it's nice to use for Holidays, training events or any time your office might be irregularly closed.