What is a Super User?
A Rhinogram Super User is someone within the practice that is a Rhinogram expert. This user has Administrative Permissions and is able to make adjustments to the organization, while assisting the staff with a successful implementation.
What is a Super User responsible for?
Super Users are involved in Rhinogram's initial set up, as well as maintaining the organization, which includes:
- Attend the Launch call, when applicable
- Attend all scheduled Rhinogram training sessions, which includes both Admin and Team Training
- Provide RhinoMetric data to the Rhinogram team before and after go-live to monitor Rhinogram ROI (return on investment).
- Assisting staff members with general questions
- Creating, editing or deleting Groups
- Setting Out of Office events
- Adjusting Channel settings or integrating a Facebook account
- Monitoring the Analytics Dashboard, Audit Log and Appointment Reminders/Appointment Manager if applicable
- Creating, editing, or deleting Templates
- Troubleshooting any possible issues
- Contacting Rhinogram's success team for issues beyond their knowledge
- Creating staff Roles
- Adding, editing or deactivating Members
Where can I connect with other Rhinogram Super Users?
Join our Super User Facebook Forum!
Share your own questions or ideas, and see how other providers are making the most out of Rhinogram.