What is RhinoPay?
A convenient way to send payment requests to any contact within a Rhinogram account. Once the payment request has been sent, the contact will be able to follow a secure link from their phone to pay their bill. This is incredibly beneficial to an organization because in provides the ability to collect payments and avoid collections/write-offs without the cost of printing and mailing statements.
What is RhinoPay Consent and why is it needed?
In order to comply with the Telephone Consumer Protection Act (TCPA), an organization is required to get payment consent prior to texting a contact a payment request. A Member can mark/notate RhinoPay consent under the profile summary. HIPAA and RhinoPay consent are under the same area.
By default, all contacts will have an “Unknown” RhinoPay consent status until a member updates their consent with either granted or denied. Unknown Consent will display in "Yellow" just as HIPAA consent does.
In order to change consent, use the slider. Slide right for granted or slide left for denied. This will enable the “Update Preference” button to display, then select Save Changes. Once saved, the colors will change to Green (Granted) or Red (Denied) and the badge color will also update accordingly.
How will a Member know that consent has been provided for a contact?
A RhinoPay badge will display next to a contact’s name as a visual indicator whether consent has been granted or not.
When RhinoPay consent has been updated, a thread event will also be created and this action is written to the Audit Log.
What is the recommended workflow to obtain consent for RhinoPay?
Use the RhinoPay Consent Template provided or create custom RhinoPay consent template. Send the template the contact, and wait for the contact to reply. This template can be viewed or edited in Settings->Templates.
What permissions does a Member need to send a payment request?
Any member of an organization that has View and Edit Permissions to Contacts and Conversations, will be able to access RhinoPay and send a Payment Request link to a contact. If a Member only has view permissions to Contacts and Conversations, then the payment request button is disabled.
Will RhinoPay edits show in an Organization's Audit Log?
Yes, the Audit will display when a contact's RhinoPay consent status changes from unknown/denied/granted.
Details will display as:
How does an organization know if RhinoPay services are enabled?
The info button 
will display a different message based on RhinoPay being enabled or not.
If RhinoPay is disabled the info
button will let the Member know to contact Customer Success for more information.
If a Member attempts to use RhinoPay from the contact search view, a message will prompt the Member to go to the Conversation thread.
An organization with RhinoPay Enabled, but the member does not have Edit Contacts and Conversations Permissions, the 
will let the Member know the proper permissions is required:
An organization with RhinoPay Enabled, but the contact does not have RhinoPay consent, the Member will receive the following message:
Will the patient’s balance display in their profile summary?
No, RhinoPay will not display the contact's balance from the Practice Management System/Electronic Health Record. Instead, we will display "Refer to your Financial Records" in the Balance Due section.
How do I send a RhinoPay request?
1. Select "Request New Payment" button in the contact profile summary to open the RhinoPay dialog. The contact must be a patient or Other to use this feature. Unknown contacts must first be saved as an other or patient to use this feature.
2. After selecting “Request New Payment”, the below window will pop-up allowing the Member to enter the payment amount for that contact. Enter a payment note to let the contact know what the payment request is for.
Amount is a required field indicated by *
3. Select green “Request Payment,” to send the RhinoPay text to the contact.
4. In Rhinogram, a notation of the request will appear int he message thread, including the 'Note' if applicable.
How does an organization resend a payment link to a patient?
Once a payment request has been sent, it will show a new blue link for “Resend Previous Request”. This is helpful when a patient says they cannot find the link. It will also display the date the link was sent to the contact as shown below.
What if the patient’s amount due changes and a Member needs to send them a new payment link for a different amount?
Select the “Request New Payment” hyperlink as shown below.
As an example: The initial request was made for $100 and now the patient now owes $150. Select “Request New Payment” to void the previous RhinoPay request and send a new link for the updated amount owed.
How does an organization cancel a payment request?
Select 'Cancel Request' in the profile summary. This will void the previously sent payment request and show as cancelled in their profile summary and in our RhinoPay Manager.
Once Cancel Request is selected, a prompt to confirm displays.
If the patient tries to select this link, they will be told they have selected an expired link.
How is an organization notified when the payment has been made?
Once the patient has made a payment, the Balance Due section in the profile summary will display 'Request Paid' with the amount and date/time.
What workflow is recommended to reconcile accounts?
Utilize the RhinoPay Manager to view the status of all RhinoPay requests.
Can a patient have multiple RhinoPay requests?
No, only one RhinoPay link can be active for a given contact at a time.
What does the Patient Payment Page look like for the Patient?
Once the contact/patient selects the hyperlink in the text message, they will be taken to the secure payment page.
What payment options do the patients have?
Patients can choose Credit/Debit card or ACH.
ACH will only be available for customers who elect to offer this option to their patient population.
What training will be provided for RhinoPay?
A Training Video has been created for all new RhinoPay users in Rhinogram University, featured below. All other inquires should be submitted to our Customer Success Team.
How do can a Member refund a patient through RhinoPay?
Patients can be refunded with RhinoPay however the refund must be processed through the Payroc portal, not within Rhinogram. There are no additional fees or charges to process a refund. Learn more about RhinoPay and Payroc.
How much does RhinoPay cost?
RhinoPay is an additional monthly charge of $100 plus the Payroc transaction fees, which are 2.75% flat rate, plus a $.25 per transaction cost. This means if an organization charges the patient $100, the Payroc fee would be roughly $3.00. For ACH charges, the cost is $3/month & .65 per transaction cost
How do I turn off RhinoPay and what happens when I do?
To disable RhinoPay, Contact Rhinogram Support.
Note: Once disabled, RhinoPay consent will no longer show next to each contact’s name. If RhinoPay is ever re-activated for the same org, the contact’s consent will repopulate.
If RhinoPay is disabled, what happens to all of our outstanding payment requests?
All active request links will expire immediately once RhinoPay is turned off. If a patient were to click on a link after this deactivation, they will get a notification that the payment link is expired and they should contact the provider's office for more information.