Basic Appointment Reminder
Hi, [Patient Name]! We look forward to seeing you for your appointment at [time, date]. Feel free to call or text with any questions.
Status Check-in
Hi [Patient Name], it was great seeing at your appointment this week. I just wanted to see how you’re doing and see if I can answer any questions for you.
Escalating Triaged Issue
Thanks for this information. I am going to send this over to the clinical team and someone should be back in touch with you by the end of the day.
Follow Appointment Needed
Hi [Patient Name], It’s time for your follow up. It there a day in the next week or two that would work for you? Your appointment should only take about 30 minutes.
Opening Notification (If another patient cancels, this is a quick message to let another patient know about the opening, and ask if they'd like to come in then)
Hey [Patient Name], we’ve had an opening in our schedule at [time and date]. Would you rather come in then, or keep your appointment on [time and date]?
Missed Appointment
Hey [Patient Name], sorry you couldn’t make it to your appointment today. Would you like to reschedule?
Intake Message
Before your upcoming appointment, please download the paperwork attached to this message, print, complete, and bring with you to the office. Thank you!
Post-Procedure Care Instructions
We hope you’re feeling well. Enclosed you’ll find post-care instructions for your procedure. Please text us if you have any questions.
Patient Balance
Hello [Patient Name], this is [ ] from Dr. [ ]’s office, you have an outstanding balance with us. Please reach out to make a payment.
Requesting a Picture- Emergency Text/Call In
I understand you’re having some trouble. Our clinical team would like to take a look. Can you please take a photo of the affected area and text it back to us?
Medication Refill Request
Thank you for texting us for your medication refill! Please provide the following: Patient Name, DOB, Medication Name, Strength, Dosage, and Preferred Pharmacy.
Medical Records Request
Thank you for reaching out. Here is a link to our medical records request form. Please fill out and send back to<name> or drop it off at one of our locations.
Immunization Records Request
We've received a request for your child's most recent Immunization form. I have forwarded this to our clinical team. Allow 3-5 days for completion.
Ready for Pick-up
Hello this is <practice name>. Your request for <refill, med records, immun form, etc> is ready for pick-up!
Post Well Visit (Peds)
Your little one did amazing today! Here is a picture for you to remember the day by!