Why Rhinogram: The Benefits of Rhinogram for All Team Members
Benefits for Front Desk
Stop playing phone tag
Have patient’s text you pics of insurance cards
Talk to multiple patients in the time it takes you to make 1 phone call
Get 90% of your texts responded to within 3 minutes
“Rhinogram is a huge help to me with my day to day tasks. It would be impossible for me to be on a phone call with multiple people, discussing things like— scheduling appts, rescheduling appointments, billing questions, post-procedure questions, etc...
Rhinogram makes it so easy for me to communicate with 5-20 people at the same time! I can’t imagine my work life without Rhinogram. Patients will text in asking for appointments, and it is quick and easy to get them scheduled! Or they will text in wanting receipts from visits prior, I could spend time on the phone grabbing their email, but with Rhinogram it’s so easy to send the patients receipts through text!”
Morgan Mettendorf, Dr. Austin Roberts Family and Implant Dentistry
Benefits for Physicians
Wow your patients with convenience
Support more patients without adding FTE hours (Equivalent employees working full-time)
Prevent unnecessary office visits
Increase treatment adherence
Get more new patient starts
“I would say the most important reason to use Rhinogram is that texting is what patients want (CONVENIENCE) and it sets your office apart in your area! Just as important, it is a lot easier on the staff. My office manager has told me she would rather text all day. She responds faster and more efficiently by avoiding phone tag and retrieving voicemails. She said she solves problems in a matter of minutes that could take half a day with phone tag. She also tells me that people respond faster to her because they can respond from anywhere and don't have to actually stop and make a call.
Also, the selfie aspect is huge in avoiding unneeded appointments and facilitating patient starts. The selfies have already helped us prevent a ton of unnecessary office visits, and we have even set up some people to come in and start on their first visit to our office. We are pushing hard to make it our main form of communication, and when someone tells Pam (my office manager), “ I'll call you, she says NO text me, I can get back to you faster and it will be easier on you!”
George Souris DDS, MSD, Braces by Souris
Benefits for Practice Administrator
Happy and productive team
Increase patient load without increasing supportive staff
Get billing information quickly and painlessly
Increase patient satisfaction scores
“Our patient volume each month has risen and allowed for us to serve more patients via texting. I can safely say, we are able to functionally use Rhinogram to reschedule 10-15 pts. per day and schedule on average 40-50 pts. per day.
At Sweetgrass, Rhinogram has leveraged our ability to effectively communicate with our patients. From scheduling appointments, asking clinical questions, requesting shot records, and more, it allows our patients access to their medical information simply in the palm of their hands.
Rhinogram is a game changer and dynamic in the sense that we can have multiple users working together to provide quality care to all of our patients. As far as the support staff at Rhinogram, Elizabeth & Abby have been unbelievable in their care towards our practice and we are grateful to have such a wonderful relationship with them and the entire Charleston team.”
Christopher Ollic, Sweetgrass Pediatrics