What is the Better Business Bureau?
The Better Business Bureau is a non-profit organization that has a goal to establish trust between consumers and businesses by encouraging businesses to comply to a valuable code of conduct. The BBB consists of over 100 independent local organizations that report to a governing council and offer reports on millions of businesses.
Why should we proceed with being accredited?
BBB Accreditation signifies trust and integrity, and an unwavering commitment to consumers.
What are the benefits of the BBB?
If a business has been accredited by the BBB, it means the BBB has determined that the business meets accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB accredited businesses pay a fee for accreditation review and monitoring for continued compliance and for support of BBB services to the public.
https://www.bbb.org/become-accredited
What do my patients or potential leads see when they find my business?
Being accredited by the BBB is a way to bring in potential new patients as well as reassure existing ones. On your business's profile, they will find your address, contact information, BBB rating, Customer Reviews/Complaints and an option to request a quote once enabled.
How does the request a quote tool work?
Potential patients have the ability to access the Request a Quote tool from an initial general search that asks for their desired service and zip code. This option will connect them with accredited businesses in their area to choose from. However, they also have the ability to request a quote directly from your business's page.
After proceeding, they will then be prompted with the following questions:
Once the user submits their request, you will receive a notification from the BBB. You will then claim the lead and respond to that request within 24 hours.
With your phone number being text enabled by Rhinogram, you will be able to communicate with these prospective leads about treatment cost via text message.
The BBB is a great resource to take advantage of in order to make your practice more accessible to potential leads, especially while having the ability to communicate via text. For more information, please visit the Better Business Bureau.