How you market and advertise your phone number plays a key role in determining how successful you are while using Rhinogram. Because your patients are not familiar with the concept of texting your practice, you will have to take the lead to get them engaged.
The 7 best ways to promote texting within your practice are:
- Announce it on the practice's voicemail or hold message
- Add “Call or Text” to practice's website
- Enable Rhinogram’s Facebook Integration
- Message patients first
- Display Rhinogram signage in office
- Team-wide communication with patients. Everyone is talking about it, everyone is promoting it
- Enable Rhinogram's Web Form
For marketing tools to help, click here!
If you find that your patients are not texting in, like you feel they should, begin to implement all the of the above suggestions. Our extremely successful practices take these tips and modify them to fit their needs. Below are some examples which are very effective.
Examples from our Superusers:
- On your voicemail or hold message mention, “If you hang-up and text us, our response to you may be faster!” This will begin to lessen the inbound calls coming in.
- Create a template that announces you are texting and give examples of information that can be texted in, i.e...insurance and debit cards, patient paperwork etc...
- Ask patients to send in pictures and try virtual consults
- Send out Appointment cancellations or reschedules
- When patients come in for a visit, converse about your new form of communication
- Utilize our marketing tools and display signage throughout the office
- Create a Facebook Ad that includes your phone number and reasons to text in
- Have a meeting with your team to discuss how you plan to execute the product implementation
Print out our HIPAA consent form to obtain consent in office while also bringing awareness to texting
If you have implemented all of our tips and tricks and still need further assistance, please do not hesitate to reach out to us directly.