Can Rhinogram integrate with my PMS/EHR?
Rhinogram has the ability to connect to most Practice Management Systems (PMS) and Electronic Health Records (EHR). To see if we integrate with your system, email Success@Rhinogram.com.
What is the benefit of integrating my PMS/EHR with Rhinogram?
Currently, we support pulling Patient Data and Appointment details into your Rhinogram account. Here is what you'll get with the integrated version of Rhinogram:
No more double Contact entry: Rhinogram will sync with your PMS/EHR pulling all updated and new contact information into Rhinogram. How often this sync occurs will depend on each individual PMS/EHR. That means, if you need to update a patient's contact information or add a new patient, you'll only have to do it once inside of your PMS/EHR and Rhinogram will automatically be sent that information shortly thereafter.
Automated Appointment Reminders: Rhinogram will send out text messages to your patients when a new appointment is scheduled and one reminder prior to the appointment. No one wants to pay for two patient communication systems at once. With the integrated version, you'll enjoy all the benefits of enhanced, personal communication with your patients and the automated appointment reminders you get with other softwares.
What is the integration implementation process?
Generally speaking, setting up an integration can take anywhere from 2 to 8 weeks. The timeline can be influenced by your practice's technical teams readiness to assist, your PMS/EHRs responsiveness and cooperation as well as the caseload of Rhinogram's integration team.
Each PMS/EHR is unique which means the implementation process for each may be different. If you'd like to get more specific information for your PMS/EHR reach out to the Rhinogram Success Team. We will be able to provide you with a clearer picture about the implementation process after asking you a few quick questions about your patient data and practice management system.
Do integrations support sending notes, information and patient responses back into my PMS/EHR?
With Rhinogram's Select, Save and Share feature, you are able to select certain content to create a custom PDF to upload to your patient's chart. For certain EHR/PMS systems, Rhinogram supports the ability to automatically send that information back to the patient record with one click.
What happens to my existing contacts once we Integrate?
Any contacts that have been added to your Rhinogram account prior to Integration will be merged with the data coming from your PMS/EHR system. The contacts will correctly match as long as the first/last name, patient ID number and their date of Birth are both identical. There can not be any differences in spelling or the contacts will be considered to be separate and create duplicates.
If you find a contact that is duplicated, you should find the initial contact created within Rhinogram and edit the first and last name fields to something different. For example, if you notice a duplicated patient record and you do not want to get confused, change the contact you manually created first to "Do not use" to ensure there is no confusion on which record to access.
What can I edit within a contact in Rhinogram if I am Integrated?
You will not need to edit any contact's general information within Rhinogram if you are integrated. We are pulling all of the data every periodically, therefore, anything that needs to be updated such as name, birthday, etc. should be done in your PMS/EHR. However, you will still have the ability to make changes to a contact's notes, enable forwarding, mark HIPAA consent, add/edit tags and add connected parties within their profile.
Can I Delete an Integrated Contact?
Integrated contacts can not be deleted.
What do I do if a text comes in as an Unknown Contact (Unknown Number) and they already have an existing Integrated Rhinogram profile?
While in the conversation thread of the unknown contact, on the right hand side you have the option to "Add to Existing." Once selecting this option, you will search for the existing profile pulled over from your PMS and select "Add to Contact" to save.