What are the requirements for a Rhinogram Member's password?
Rhinogram password requires one upper case letter and also a special character when creating the password. Information on how to reset a Member's password is below.
How many login attempts does a Member have?
There is not a limitation on the number of login attempts. However, Rhinogram uses Oauth's rules for validating login and providing Brute Force protection. This limits the amount of signup and failed login attempts from "suspicious" IP addresses.
How to Reset a Rhinogram Password:
1. Click here to launch the 'Forgot Password' page.
2. Enter the email address associated with the Member's Rhinogram account, Select 'Get New Password'
Instructions will be sent to the Member's email address to reset password
Note: If a Member follows the steps above, and does not receive an email to reset the password be sure the Member checks their spam folder for accounts@rhinogram.com. Additionally, larger organizations sometimes place filters/restrictions on certain email accounts to block malicious behavior. An organization would need to contact the email host and/or IT company to whitelist accounts@rhinogram.com, as it could have been marked as spam.
3. The Member will receive an email with a link to reset the password. Once the password has been reset, the Member will be automatically logged into the Rhinogram organization.
How to reset a Member's password, if the Member knows the password:
While a Member is logged into Rhinogram, select 'Profile' under 'My Settings' next to a Member's initials or profile picture.
Under 'Login Information', select 'Change Password'
Rhinogram will prompt the Member to enter the current password, as well as the new password twice, and select Update Password. A confirmation message will appear when the Member successfully changed their password.
How to find out what email address a Member has on file:
Any Rhinogram Member can reset their own password as long as they know their email address on file. An Admin Member may inform the Member of what email address is on file by selecting Settings->Members->Select Member->View email address on file for that Member. Click here to learn how to set up new Members.