Rhinogram has made updates to organization preferences, and appointment reminder campaigns.
Table of Contents
Platform
Conversation Thread Filtering Preference
Integrated Organizations
Automated Post Appointment Message
2 Additional Appointment Reminder Messages
This feature is for ALL Organizations
Conversation Thread Filtering Preference
Organizations will now have the option to choose how they wish their patient conversation threads to be filtered. This is an Organization preference that applies to all members in the organization, and can be updated by Admins. (Located under settings>preferences).
Default toggle to OFF - (current state) displays only conversations sent from the current channels for that group. (Members can select to view all channels that have been used to communicate with the patient using the green bar at the top of the conversation thread).
When toggle is switched ON - displays conversations sent from all channels.
These features are for Integrated Organizations Only (excluding topsOrtho Integrations)
Automated Post Appointment Messages
Admins will now have the ability when setting up the appointment reminder campaigns to select whether the message is sent X Hours before the appointment or after the appointment, by selecting Pre Appointment Message or Post Appointment Message. (Tip: forms, such as surveys can be attached to this message).
2 Additional Appointment Reminder Messages
Organizations previously had the ability to send 1 Appointment Created Message, and 2 Reminder Messages. Now organizations have the ability to send up to 2 more Reminder Messages (for a total of 4 Reminders). If you wish to have this feature enabled, please contact our Success Team at success@rhinogram.com.
Januari Paul
Welcome to Rhinogram v3.23
Rhinogram has made updates to organization preferences, and appointment reminder campaigns.
Table of Contents
Platform
Conversation Thread Filtering Preference
Integrated Organizations
Automated Post Appointment Message
2 Additional Appointment Reminder Messages
This feature is for ALL Organizations
Conversation Thread Filtering Preference
Organizations will now have the option to choose how they wish their patient conversation threads to be filtered. This is an Organization preference that applies to all members in the organization, and can be updated by Admins. (Located under settings>preferences).
Default toggle to OFF - (current state) displays only conversations sent from the current channels for that group. (Members can select to view all channels that have been used to communicate with the patient using the green bar at the top of the conversation thread).
When toggle is switched ON - displays conversations sent from all channels.
These features are for Integrated Organizations Only (excluding topsOrtho Integrations)
Automated Post Appointment Messages
Admins will now have the ability when setting up the appointment reminder campaigns to select whether the message is sent X Hours before the appointment or after the appointment, by selecting Pre Appointment Message or Post Appointment Message. (Tip: forms, such as surveys can be attached to this message).
2 Additional Appointment Reminder Messages
Organizations previously had the ability to send 1 Appointment Created Message, and 2 Reminder Messages. Now organizations have the ability to send up to 2 more Reminder Messages (for a total of 4 Reminders). If you wish to have this feature enabled, please contact our Success Team at success@rhinogram.com.