A Member can send a file or attachment one of two ways in Rhinogram. Both methods begin in a message thread. If needed, change the Channel by clicking the arrows at the bottom.
Attach directly to a Patient or Team Message
Regular Text Message to Patient up to 1MB:
Image will be sent as a photo, not a link.
Regular Text Message to Patient over 1MB:
Image will be sent as a link. There will be a thumbnail preview of the image sent via the link.
Regular Message to a Team Member:
PNG, JPEG, JPG, BMP, and GIF files up to 50MB will send as an attachment. All other file types up to 50MB will be sent as as share link.
RhinoSecure:
PNG, JPEG, JPG, BMP, and GIF files up to 50MB will send as an attachment. All other file types up to 50MB will be sent as as share link.
Facebook Messenger:
PNG, JPEG, JPG, BMP, and GIF files directly to a message the file size can be up to 25MB and will be sent as an attachment. All other file types, up to 50MB will be sent as a share link.
Note: If sending a PDF or an image file over 600KB to 50MB to a contact, a Member must use the RhinoSecure Channel for Facebook Channel.
Using a Template
Files, images or videos can also be attached by first adding them to a Template. The file sizes for Template attachments can be seen below:
